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About Gabsten

Gabsten Technologies is an established data management consulting company, based in Johannesburg, South Africa

Vacancies

Vacancies

POSITION: First Line Support Engineer

LOCATION: Roodepoort, West Rand

SALARY: Market related for junior level position (1-2 years’ experience)

 

OVERVIEW:

This position will provide first line, remote support to our growing client base. The ideal candidate will bring a technical background, good client interaction, excellent communication skills and agile thinking to this fast paced and rapidly growing organization. We offer extensive and ongoing training, interesting colleagues, and the opportunity to grow with us. Appointees will work in an open-plan office in a secure, upmarket commercial park with parking facilities.

 

RESPONSIBILITIES:

  • Answer incoming problem calls, emails and system-generated tickets,
  • Resolve quick, simple issues (15 minutes),
  • Categorise and tag unresolved issues and assign these to appropriate Second Line Support Engineers,
  • Document and track customer information and details of the problem,
  • Effectively handover unresolved tickets to Second Line Support Engineers,
  • Effectively communicate the results of their intervention to the customer,
  • Perform daily, weekly and monthly tasks for Managed Services customers.

 

REQUIREMENTS:

  • Grade 12
  • IT qualification (NQF4 and higher)
  • Valid SA ID
  • Valid driver’s licence and own vehicle as you will be required to work shifts and be able to occasionally assist clients on-site
  • At least 1 year technical server support experience.
  • Previous experience with Backup Software advantageous.

 

Minimum technical skills and knowledge:

  • Knowledge of Microsoft Windows operating system and its components.  This includes troubleshooting via the event logs, understanding how to acquire crash dumps and application dumps, making registry changes etc.,
  • Knowledge of networking and troubleshooting connectivity, name resolution, and performance-based issues with OS and/or hardware,
  • Understanding of Backup Theory,
  • Practical Microsoft Office skills.

 

Advantageous:

  • Linux knowledge or experience,
  • VMware\Hyper-V or any other Hypervisor knowledge or experience,
  • SAN, NAS and Tape device knowledge or experience,
  • Commvault Software Suite knowledge or experience (very advantageous)
  • Teamviewer,
  • Microsoft Office 365,
  • 3CX Softphone.

 

Competencies:

  • Strong customer relations skills,
  • Strong written and verbal communication skills (this will be assessed as part of the process),
  • Ability to multi-task,
  • Strong time management skills,
  • Sense of responsibility,
  • Ability to work in a team.

 

Please ensure that your application is accompanied by a CV that gives detailed work experience, including dates of employment and reasons for leaving. Regrettably only shortlisted candidates will be contacted. Should you not hear from us within 1 month of your application, it means you have not been shortlisted.

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POSITION:   IT Solutions Sales Rep

LOCATION:   Gauteng region with head office in Roodepoort

SALARY:       Market related basic plus commission, tools of the trade and fuel

 

OVERVIEW:

Target driven and experienced IT and/or Data Management Solutions Sales Rep needed for a growing data management solutions and services company based in Roodepoort. Must have at least 4 years’ external business development and sales experience preferably in IT and/or Data Management solutions and services. Matric, SA ID, valid licence, own reliable car and willingness to travel are essential requirements. An IT/Data Management related qualification is a definite advantage.

 

If you meet the requirements, submit your detailed CV and proof of sales track record by 15 June 2018.

 

REQUIREMENTS:

  • Matric/Grade 12
  • At least 4 years’ external business development and sales experience
  • Proven track record in selling IT and/or Data Management solutions and services
  • Ability to generate own leads through cold calling, networking and referrals
  • Target driven and motivated by honest and ethical new business acquisition
  • Self-managed, use own initiative and be reliable
  • Must have exceptional communication skills and the ability to explain technical concepts
  • Understanding of long sales cycles and pipelines
  • Strong negotiation skills
  • Ability to think differently, learn and embrace new methodologies in solving complex issues
  • Possess an entrepreneurial approach to solving client’s business challenges
  • Willingness to travel
  • IT qualification a definite advantage
  • Sales qualification a definite advantage
  • Own reliable car and valid SA driver’s licence
  • Valid SA ID

 

ROLE INSIGHTS:

  • Generate own leads and engage to qualify leads into opportunities
  • Execute the sales process through to closure with a focus on maintaining communication with the client during the implementation process
  • Act as a subject matter expert on both the company’s and competitor’s solutions and services with specific focus on data management
  • Meet and ideally exceed new business sales targets
  • Develop compelling value propositions for company solutions and services, based on a solid business case and its overall impact on the client’s company data management needs and requirements
  • Request guidance from more experienced team members in complex situations
  • Develop strategic business relationships with key decision makers

 

 

Please note: This is not an Account Manager role and is ideal for a self-motivated and target driven sales person who is not afraid to achieve targets through their own efforts and with the full support of the business.

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