POSITION: Junior IT Support Engineer (AA/EE) – Data Management & Backups

LOCATION: Weltevreden Park, Roodepoort

SALARY: Market related for junior/entry level position (1-2 years’ experience)

TO APPLY: Please ensure that your application is accompanied by a CV that gives detailed and relevant work experience, including dates of employment and reasons for leaving. Regrettably only shortlisted candidates will be contacted. Should you not hear from us within 1 month, it means you have not been shortlisted.

If you meet the stipulated minimum requirements, use the link below to apply.

OVERVIEW:

This position will provide remote support to our growing customer base. The ideal candidate will have a recognised IT qualification, 1-2 years’ system / server / backup support experience, a passion for learning, have excellent communication skills and be very customer and service focused.

We offer extensive and ongoing training, interesting colleagues, and the opportunity to build a career a career as a data management support specialist.

MINIMUM REQUIREMENTS (not negotiable):

• Recognised IT qualification (NQF4 and higher)
• At least 1 year technical server/system/backups support experience
• Valid SA ID
• Must be able to work 24/7/365 on rotational shift basis including weekends and public holidays (inherent requirement for the role)
• No criminal record (background checks will be conducted)
• Exceptional communication skills and fluency in English
• Must enjoy interacting with clients telephonically
• Previous experience with Backup Software is definitely advantageous
• Linux knowledge or experience
• VMware/Hyper-V or any other Hypervisor knowledge or experience
• SAN, NAS and Tape device knowledge or experience

RESPONSIBILITIES:

• Answer incoming problem calls, emails and system-generated tickets
• Resolve quick, simple issues (15 minutes)
• Document and track customer information and details of the problem
• Effectively manage escalated issues
• Effectively communicate the results of intervention to the customer
• Perform daily, weekly and monthly tasks for Managed Services customers, including mandatory daily reporting