How to create additional value (and revenue) out of your customers’ data management solution support service
24 Jul 2020
Companies are pressed for budget in a tight economy, and the IT department of a business is no stranger to this. While many businesses are turning to Managed Support Service Providers that offer a proactive service in maintaining the health of the vendor solution implemented, these can be costly contracts. For the smaller business, these fees are sometimes unaffordable, yet they still require the support and service that is required when issues arise. Resellers can strike the right balance between cost and support for their end user customers, by leveraging the standard support supplied by an authorised service provider of the vendor, as an extension of their own business. It also creates an annuity revenue opportunity for the reseller.
An affordable support partner is a valuable extension of the resellers business. This service provides the necessary protection to the end user customer’s investment and increases revenue for the reseller, whilst the reseller can focus on driving sales to the customer that has freed up their budget for more technology.
Gabsten Technologies is a Commvault Authorised Support Partner (CASP) with over a decade of experience in supporting and managing Commvault environments.