Proactive support for your Commvault suite with Gabsten’s Remote Monitoring Services
25 Apr 2019
In a world where access to data is intrinsically linked to the functionality of a business, you simply cannot afford to lose access to your data regardless of where it is stored and subsequently backed-up. As a result, businesses need comprehensive backup and recovery strategies and solutions in order to access their data in the event of data loss.
To help organisations deal with this challenge, Gabsten Technologies, a leading data management consultancy and Commvault partner, has expanded its portfolio by adding Remote Monitoring Service (RMS) to its offering. This service assists organisations utilising the Commvault suite of products to leverage expert skills and take advantage of proactive support thereby ensuring that organisations maximise Return On Investment (ROI) for their Commvault solution.
“Businesses understand that data is their most important asset and are increasingly investing in leading tools such as Commvault in order to better protect it,” explains Hemant Harie, Managing Director at Gabsten. “However, they often do not have the skills required to manage and support their solution. This is where our RMS offering comes in. We monitor your Commvault suite on a continuous basis and report back with its status, highlighting any issues and providing advice on how to resolve them. Customers will also be happy to see that we offer an additional ‘bolt on’ service to actively resolve any issues should the customer require this.”
Commvault was recently named a 2019 Gartner Peer Insights Customers’ Choice for Data Centre Backup and Recovery Solutions and as a partner, Gabsten provides training, professional services, reactive remote support and remote managed services. The remote monitoring service is a hybrid offering of remote support and managed services that is a natural extension of existing services. It fills a gap for organisations that require operational support for data management, specifically on the Commvault platform, either indefinitely or while they are building up the skills themselves.
This is more important than ever, given the critical nature of data to business. In fact, in a survey conducted by Gabsten in January 2019, 63.9% of respondents indicated that their company could not survive without their data.
“Gabsten has been a Commvault partner for the past decade, and we are the only Commvault Service Advantage + Partner in the MESAT Region. This requires us to undergo stringent and ongoing learning and assessment processes through Commvault to ensure we can offer excellent technical support and ensure your data environment functions as required. We were also the recipients of the Commvault Services Partner of the Year award in 2018, which is testament to our commitment to service excellence,” Harie adds.
Gabsten’s in-depth understanding of the Commvault suite enables them to review the deployment, provide up-to-date reporting on the environment, advise on improvements, and resolutions for any issues on a daily basis.
“Data management is a relatively new field, and as such the skills around it are still being developed. Gabsten’s new offering supports and empowers organisations while they build their own skills base and offers expert skills to organisations that do not wish to bring this service in-house. Customers can rest assured that their Commvault data is always protected and available, with support and guidance from an expert service provider,” Harie concludes.